Refund policy

RETURNS & EXCHANGES

WEBSHOP

Returns within 14 days with a money-back guarantee.

IN-STORE

Returns within 14 days for a store voucher. No cash refunds.

RETURN OR EXCHANGE FROM EU COUNTRIES

1. REQUEST A RETURN OR EXCHANGE

2. PREPARE YOUR PARCEL

  • Paste the included return shipping label on your package or request one on the portal.
  • Include the packing slip inside the package so we can identify your order.

Return Address:
Rain Couture Returns
Flight Forum 1500, 5657EZ Eindhoven

3. DROP OFF YOUR PARCEL

  • Drop off your package at your nearest parcel point using the return label provided.
  • You may also return or exchange your order in our store at: Utrechtsestraat 105, 1017 VK Amsterdam

Return & Exchange Costs (EU):

  • Exchanges for full-price items are free.

  • Exchanges for sale items: shipping costs are borne by the customer.

  • Returns: shipping and return-handling costs will be deducted from your refund.



RETURN OR EXCHANGE FROM NON-EU COUNTRIES

1. REGISTER YOUR RETURN OR EXCHANGE

2. PREPARE YOUR PARCEL

  • Print your return shipping label and commercial invoices.
  • Place one copy of the commercial invoice inside the package together with the packing slip.
  • Attach the second copy of the commercial invoice to the outside of the package, next to the return shipping label.
  • Return shipping and return-handling costs are borne by the customer and will be deducted from your refund where applicable.

3. DROP OFF YOUR PARCEL

  • Drop off your package at your nearest parcel point using the return label provided.

Return & Exchange Costs (Non-EU):

  • Shipping costs for all exchanges are borne by the customer.

  • Return shipping and return-handling costs are also borne by the customer and will be deducted from the refund where applicable.


Please note:
We ensure all shipments from Rain Couture to the delivery address against theft and accidental damage. For returns and exchanges, the customer remains responsible for the parcel until it has been received by Rain Couture.



REFUNDS

EU Orders

Once your return has been received and processed, Rain Couture will refund the order amount minus the return shipping costs. Refunds are processed within a maximum of 14 days after receipt.

Non-EU Orders

Once your return has been received and processed, Rain Couture will refund the order amount minus the return handling and shipping costs.

Important Note on Import Duties & Tariffs

Depending on your country's regulations, customs duties, import taxes, and tariffs of up to 30% may apply to shipments outside the EU. These charges are determined and collected by your local customs authorities and are separate from any refund issued by Rain Couture.