Refund policy

RETURNS & EXCHANGES

WEBSHOP

Returns within 14 days with a money-back guarantee.

IN-STORE

Returns within 14 days for a store voucher. No cash refunds.

A. HOW TO RETURN OR EXCHANGE YOUR ORDER (EU ORDERS)

1. REQUEST A RETURN OR EXCHANGE

2. SHIP YOUR RETURN OR EXCHANGE

  • Attach the DHL shipping label to your package.

  • Include the packing slip so we can identify your order.

  • Drop off your parcel at your nearest DHL Service Point.

 

Return Address:
Rain Couture Returns
Utrechtsestraat 105
1017 VK Amsterdam
The Netherlands


Return & Exchange Costs (EU):

  • Exchanges for full-price items are free.

  • Exchanges for sale items: shipping costs are borne by the customer.

  • Returns: shipping costs (€8.95) are deducted from your refund.

3. OR RETURN IT IN OUR STORE

You may also return or exchange your order in our store at:

Utrechtsestraat 105
1017 VK Amsterdam

 


B. RETURNS & EXCHANGES (NON-EU ORDERS)

1. REGISTER YOUR RETURN OR EXCHANGE

  • Go to https://rain-couture.nl/a/return to register your return or exchange.

  • Print your return shipping label and commercial invoices.

  • Include one copy of the commercial invoice and the packing slip inside your package.

  • Attach the second copy of the commercial invoice to the outside of your package next to the shipping label.

  • Drop off your parcel at your nearest carrier drop-off point.

Return & Exchange Costs (Non-EU):

  • Shipping costs for all exchanges are borne by the customer.

  • Return shipping costs are also borne by the customer and will be deducted from the refund where applicable.

 

Please note:
We ensure all shipments from Rain Couture to the delivery address against theft and accidental damage. For returns and exchanges, the customer remains responsible for the parcel until it has been received by Rain Couture.

 


REFUNDS

EU Orders

Once your return has been received and processed, Rain Couture will refund the order amount minus the return shipping costs (€8.95). Refunds are processed within a maximum of 14 days after receipt.

Non-EU Orders

Once your return has been received and processed, Rain Couture will refund the order amount minus the return shipping costs.

Important Note on Import Duties & Tariffs

Depending on your country's regulations, customs duties, import taxes, and tariffs of up to 30% may apply to shipments outside the EU. These charges are determined and collected by your local customs authorities and are separate from any refund issued by Rain Couture.