Refund policy

RETURNS & EXCHANGES

GENERAL RETURN CONDITIONS

WEBSHOP

Returns within 14 days of delivery, with a money-back guarantee.

BLACK FRIDAY ORDERS SHIPPED TO THE U.S.

Items purchased at Black Friday prices during Black Month (3–30 November 2026) and shipped to the United States are considered final sale and are not eligible for returns or exchanges.

IN-STORE

Returns within 14 days for a store voucher—no cash refunds.

HOW TO RETURN OR EXCHANGE YOUR ORDER

A. RETURNS & EXCHANGES FROM EU COUNTRIES

1. REGISTER YOUR RETURN OR EXCHANGE

Go to https://returnsportal.shop/rain-couture-amsterdam
Follow the steps to register your return or exchange.

2. PREPARE YOUR PARCEL

Attach the return shipping label to your package.
Include the packing slip inside the package so we can identify your order.

3. SEND OR DROP OFF YOUR PARCEL

Drop off your package at your nearest parcel point using the provided return label.
Alternatively, you can return your parcel in-store at Utrechtsestraat 105, Amsterdam.

B. RETURNS & EXCHANGES FROM NON-EU COUNTRIES

1. REGISTER YOUR RETURN OR EXCHANGE

Go to https://returnsportal.shop/rain-couture-amsterdam
Follow the steps to register your return or exchange.
Print your return shipping label and commercial invoices.

2. PREPARE YOUR PARCEL

Place one copy of the commercial invoice inside the package together with the packing slip.
Attach the second copy of the commercial invoice to the outside of the package, next to the return shipping label.

3. SEND YOUR PARCEL

Drop off your package at your nearest parcel point using the provided return label.

RETURN & EXCHANGE COSTS

Shipping and handling costs for all returns and exchanges are borne by the customer, regardless of whether the order is shipped within or outside the EU. Below you can find indicative return shipping prices.

Returns: Applicable return shipping and handling costs will be deducted from your refund.
Exchanges: Applicable shipping and handling costs must be paid by the customer.

BLACK FRIDAY ORDERS

A €5 return and exchange handling fee applies to orders placed during our Black Friday promotion.

Please refer to the return label price list below for indicative shipping costs. The exact cost for your country will be displayed in the return portal when submitting your request.

IMPORTANT INFORMATION

RETURN REQUEST REQUIRED

Please register your return through our online return portal before shipping your parcel. Returns sent without a registered request may not be processed correctly, which could delay or prevent your refund from being issued.

PARCEL RESPONSIBILITY

We insure all shipments from Rain Couture to the delivery address against theft and accidental damage. For returns and exchanges, the customer remains responsible for the parcel until it has been received by Rain Couture.

RETURN & EXCHANGE PROCESSING TIMES

Please allow up to 21 days from the delivery date of your return parcel for our team to receive, inspect, and process your return or exchange request. We will check that the returned items meet our return conditions before processing the exchange or issuing your refund.

You will receive a confirmation once your return or exchange has been processed.

REFUNDS

Once your return has been received and processed, Rain Couture will refund the order amount minus the applicable return shipping and handling costs.

IMPORTANT NOTE ON IMPORT DUTIES & TARIFFS

Depending on your country's regulations, customs duties, import taxes and tariffs of up to 30% may apply to shipments outside the EU. These charges are determined and collected by your local customs authorities and are separate from any refund issued by Rain Couture.

RETURN LABEL PRICES